Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Moodveil. We are committed to delivering your order safely and efficiently.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Destinations
We currently ship to the United States. All orders are fulfilled and shipped from our warehouse in China.
Estimated Delivery Times
United States: 7–15 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order details. From time to time, we may offer free shipping promotions on selected products or orders.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 2–5 business days to update after shipment.
Customs, Duties and Taxes
As orders are shipped internationally from China, they may be subject to customs duties, taxes, or import fees imposed by U.S. customs. These charges, if applicable, are the responsibility of the customer. Most standard consumer goods under $800 USD are exempt from U.S. import duties under the de minimis threshold.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing an order. Moodveil is not responsible for orders shipped to incorrectly provided addresses. If you need to update your address, please contact us as soon as possible after placing your order.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us at support@moodveil.com. We will work with the shipping carrier to investigate and assist in resolving the issue.
Returns & Exchanges
If you wish to return or exchange an item, please contact us first before sending any package back. Do not return items without prior authorization. Please refer to our Return & Refund Policy for full details.
Contact Us
If you have any questions regarding shipping, please contact us:
Moodveil Email: support@moodveil.com We respond within 2 business days, Monday – Friday.