FAQ

About Moodveil

What is Moodveil?

Moodveil is an online lighting brand focused on sculptural ambient lamps, including artistic foldable lamps, wood accordion lamps, and walnut wood lamps.

Who operates Moodveil?

Moodveil is operated by Zhongshan Benwu Technology Co., Ltd. (中山市本屋科技有限公司), business registration number 91442000MADT4JPF2P. See our Legal Notice for full business information.

Where are Moodveil orders fulfilled from?

Orders are fulfilled and shipped from Zhongshan, Guangdong, China. Moodveil's business and fulfillment information is available on our Contact page.

Orders & Shipping

How long does order processing take?

Orders are processed within 1–3 business days after payment is confirmed. Processing is handled Monday through Friday, excluding public holidays. Carrier pickup and delivery schedules may vary.

How long does delivery take?

Estimated U.S. Standard Shipping transit time is 7–15 business days after shipment, following the 1–3 business day processing period. Express Shipping is intended as a faster paid option, but carrier availability and transit time vary by destination and route. Delivery times are estimates and may vary because of customs clearance, weather, carrier delays, or other factors outside our control.

How much is shipping?

For United States orders, Standard Shipping is USD $8 for orders below $70 and free for orders of USD $70 or more. Express Shipping is USD $15. The shipping options and charges shown at checkout are the final rates for the order.

Can import duties or taxes apply?

Yes. Shipments from China to the United States may be subject to duties, taxes, carrier fees, or other import-related charges under applicable law. Charges collected by Moodveil will be shown at checkout; other charges may be assessed separately by a carrier or government authority. Moodveil does not guarantee duty-free treatment.

Do you ship internationally?

Our online checkout is currently configured for delivery within the United States.

How can I track my order?

After shipment, we send a shipping confirmation email with tracking when available. Tracking information may take 2–5 business days to update after shipment.

Can I change or cancel an order?

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped. After processing or shipment, the order must follow our return process.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 14 calendar days from the date of delivery. Items must be unused, in original condition, with original packaging, accessories, and proof of purchase. Contact us before sending any return.

Who pays return shipping?

Customers are responsible for return shipping for ordinary change-of-mind returns. If the item arrived damaged, incorrect, or with a manufacturing defect, Moodveil will provide an appropriate remedy and cover reasonable return shipping when a return is required.

What if my item arrives damaged or incorrect?

Contact support@moodveil.com as soon as reasonably possible, preferably within 48 hours of delivery, with your order number and clear photos of the product and packaging. Reporting later than 48 hours does not by itself waive rights you may have under applicable law.

When will I receive my refund?

After an approved return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Banks and card providers may need additional processing time.