Refund policy

Return & Refund Policy

At Moodveil, we want you to love your purchase. If you're not completely satisfied, we're here to help.

  1. Return Period

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

  1. Return Eligibility

To qualify for a return, your item must:

Be unused and in its original condition Be returned with the original packaging Include all accessories and manuals (if applicable) Be accompanied by the original receipt or proof of purchase

Returns that do not meet these conditions may not be accepted.

  1. How to Start a Return

To request a return, please contact us at:

Email: support@moodveil.com

Please include:

Your order number The reason for your return Photos of the product (if damaged or defective)

Our customer support team will respond within 2 business days with return instructions.

Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.

  1. Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is damaged during shipping You received the wrong item The product has a manufacturing defect

In these cases, Moodveil will cover the return shipping costs.

  1. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@moodveil.com. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.

  1. Non-Returnable Items

The following items cannot be returned:

Customized or personalized products Gift cards Clearance or Final Sale items Orders under $50 USD (final sale)

  1. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product (if eligible) and place a new order after your return has been approved.

  1. Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that banks and credit card providers may require additional processing time. If you have not received your refund within 15 business days after approval, please contact us at support@moodveil.com.

  1. Order Cancellation

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped. After an order has entered processing or has been shipped, it can no longer be cancelled and must follow our return process.

  1. Return Address

Please do not return products to the address shown on the shipping label. Return requests must be approved first. Once your return has been authorized, we will provide the appropriate return address based on your order and destination.

  1. Contact Us

If you have any questions regarding returns or refunds, please contact us.

Moodveil Customer Support Email: support@moodveil.com We respond within 2 business days, Monday – Friday.