Contact Us

If you have a question about an order, delivery, product, return, or refund, contact the Moodveil support team using the information below.

Customer Support

Email: support@moodveil.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Typical response time: within 2 business days.

Business Information

Trade name: Moodveil
Operating company: Zhongshan Benwu Technology Co., Ltd.
Chinese company name: 中山市本屋科技有限公司
Business registration number: 91442000MADT4JPF2P
Registered business address: No. 2, Lane 9, Deyuan South Road, Jidong 1st Community, Xiaolan Town, Zhongshan, Guangdong 528415, China

Moodveil is operated by Zhongshan Benwu Technology Co., Ltd. Orders are fulfilled from Zhongshan, Guangdong, China. Our online checkout is currently configured for delivery within the United States.

Important for returns: Please do not send a return to the registered business or fulfillment address without authorization. Contact us first. Approved returns receive return instructions and the appropriate return address from our support team.

Please include your order number when contacting us about an existing order.

Shipping details: Shipping Policy
Return details: Refund Policy
Legal information: Legal Notice
Common questions: FAQ